Hello

People are at the heart of everything I do.
I engage, build trust, communicate with purpose & help companies deliver business outcomes.

CV/skills

download:

Resume

notable skills:

🗣️ Communication & Engagement

• Stakeholder engagement
(B2C, education, community, B2B-capable)
• Empathetic conversations in sensitive contexts
• Public speaking & webinar hosting
• Written & verbal communication excellence
• Cross-cultural communication

📊 Strategy & Delivery

• Problem Solving Connoisseur
• Campaign planning (outbound, retention, engagement)
• KPI-focused service delivery
• Process optimisation and reporting
• Multichannel marketing execution (ATL, BTL, digital)
• Developing training materials

🎯 Customer Experience & Retention

• Customer lifecycle support & retention strategy
• Handling high-volume customer interactions with empathy
• CRM proficiency (Salesforce, MS Dynamics)
• CX operations & campaign execution
• Customer insight reporting

🎨 Marketing & Content

• Social media engagement & content writing
• Brand partnerships & sponsor management
• Email, event & digital marketing
• Visual storytelling (Canva, newsletters, flyers)
• Community and events marketing

🧰 Tools & Tech

• Salesforce, Microsoft Office Suite, Google Workspace
• Zoom, Teams, Webinar tools
• Canva, Mailchimp, Shopify, WordPress/Carrd
• Basic HTML & content editingText

🤝 Interpersonal & Leadership

• Relationship building & rapport across diverse groups
• Professional, reliable & adaptive under pressure
• Team collaboration & independent initiative
• Project coordination & stakeholder alignment
• Retail sales & product advocacy (Lush, Magnolia Silver, etc)

About

I am a people-first communicator with a background in engagement, marketing, sales and customer experience.I thrive on building meaningful connections, translating complex ideas into clear messages, and helping teams and stakeholders work towards shared goals.With over a decade of experience across diverse industries, I bring a mix of empathy, strategy, and practical problem-solving to every project. Whether I am coordinating with internal teams or engaging external partners, my focus is always on delivering outcomes that matter.

- Ana

Contact

📞 +61 421 721 195